Refund policy

Because most items are made to order and often personalized, we are unable to accept returns or exchanges unless the item arrives damaged or defective. If there is an issue with your order, please contact us within 48 hours of delivery with photos of the item and packaging, and we will make it right — whether that's a replacement or a refund. Cancellations are accepted within 24 hours of placing your order, as long as production has not yet started. Once an order enters production, it cannot be cancelled. If you have any questions, don't hesitate to reach out to us at orders@thepaperstudioco.com before placing your order.